Webroom is seamless pre- and in-stay gateway for guests to plan and manage their wellness experience at your resort or hotel. This integrated platform connects directly to your property management system (PMS), allowing guests to immerse themselves in everything your property offers digitally from one central dashboard. So they can pre-book spa services, dining reservations, special experiences, and activities, bringing downstream revenue opportunities upstream earlier in the customer journey. All while your team is empowered to deliver an elevated guest experience with efficiency and take your operations capabilities to the next level.
Featuring an interactive and intuitive Guest Dashboard and staff interface, Webroom is the future of resort wellness bookings and management.
Registered guests are provided with a personal Webroom, where they can build their profile, explore your service offerings and plan their stays. Dining reservations, spa services, activities and more are just a few clicks away. Webroom’s personalized dashboard keeps guests engaged in their experience with the ability to quickly access tools to modify bookings, request services, and manage preferences. The system is easy to use and secure with intuitive search filtering, real-time availability and instant confirmation of spa and activities bookings.
Webroom has facilitated thousands of bookings, ensuring smooth and efficient reservation processes. Moreover, it has delighted countless guests by offering a seamless and user-friendly platform that enhances their stay with personalized activity options and seamless communication.
Bookings
Treatments
Guests
Webroom eliminates or minimizes repetitive tasks, reclaiming time better spent delivering impeccable service. Your team is able to provide answers and information, create, modify, and cancel activities, field special requests and more while streamlining communications, so guests can focus on planning their perfect stay. Customized notifications are set for various touch points along the guest journey and used to alert specific parties of messages or events.
Webroom offers a centralized booking and scheduling system, reducing the effort involved in managing and organizing guest activities. This streamlines operations, improves efficiency, and avoids conflicts, facilitating smooth service delivery. Real-time availability reporting ensures accurate scheduling while avoiding conflicts and maximizing inventory.
Put data to work by identify patterns in bookings, behaviors and revenues. The Webroom Analytics Dashboard facilitates data-driven decision-making and improving guest satisfaction. Webroom is equipped to transmit your collected data to digital marketing partners via secure API connection, so they can capture all of the key insights to create personalized campaigns.
Stay in communication with guests to meet their needs faster and more efficiently and capitalize on sales opportunities through proactive engagement. The secure and integrated platform ensures queries are routed correctly, responses are timely and no message slips through the cracks.
A comprehensive profile section allows staff to access detailed information at key moments for elevated service delivery. View everything from special occasions, dietary concerns, and past activities to special requests, guest favorites, and personal details, so you know before they ever have to ask. With Webroom, our team can create memorable moments and unique sales opportunities by proactively engaging with customers.
From boutique inns to renowned luxury resorts, Webroom is trusted by hotels of all types and sizes. Hear about the experiences of growing community of satisfied hoteliers.
During my amazing hotel stay, I discovered the incredible Webroom system. It truly enhanced my experience! With its wide range of spa, wellness, and activity options, I effortlessly found and booked activities tailored to my liking. Plus, the seamless communication with the staff made everything even more enjoyable! Thank you Webroom.
As a fellow staff member at the hotel, I just had to share my experience with Webroom. Let me tell you, it was a game-changer! Managing our awesome guests and their activities became a total breeze with Webroom. The interface is super user-friendly, making it effortless to coordinate and assist guests with their bookings and activities. It seamlessly integrates into our SPA system, making guest management a smooth and enjoyable experience for all of us.
Join the Webroom Revolution! Contact us today to schedule a demo and discuss how Webroom can transform your hotel operations and enhance your guest experiences.
Miami Florida | +1 (917) 681-4627
